Help
Frequently asked questions
Orders, payment, delivery, and returns — the same answers you expect from any online shop.
1 How do I place an order?
Browse products, add them to your cart, then enter your delivery details and pay with Thawani. You can checkout with an account or as a guest.
2 What payment methods do you accept?
We accept secure card payments through Thawani in Oman. Your total is shown in Omani rial before you confirm the order.
3 Where do you deliver?
We deliver across the Sultanate of Oman. Delivery is free for orders over 5.000 OMR.
4 How long does delivery take?
Orders usually arrive within 1 to 3 working days, depending on your area. After payment we prepare the order and update its status until it is delivered.
5 How do I track my order?
Sign in, open My orders, and select the order to see packing, shipping, and delivery status.
6 Can I return or exchange an item?
Yes. Contact us on WhatsApp within 7 days of delivery, with the item unused and your invoice. We will help with an exchange or return where eligible.
7 How can I contact customer service?
Tap the WhatsApp icon on the site or message +968 7117 7000. We reply as soon as possible during working hours.
8 Are prices inclusive of tax?
Prices are shown in Omani rial on the product page and in your cart summary before payment.